RMA #: Please call
to determine your RMA number and the lab location which will be used
Phone Number: Ex:
Credit Card Billing Address:
City, State, Zip:
Equipment being sent:
Disclosure and Acceptance:
I hereby authorize evaluation of
the above damaged media. The charges
for this service
will be: $___________
Charges for actual data recovery
will be forwarded to customer after the diagnosis is
completed the initial price range
quoted was: $
Evaluation fee must accompany drive(s). Company check, cashiers check or credit card is
acceptable for this part of the service.
Print name of cardholder: _______________________________________________
Exp. Date ______________________________________________________
FILL OUT AS COMPLETELY AS POSSIBLE
Any additional equipment used:
Operating System (Circle): DOS
/ Novell / Mac / OS2 / UNIX / Irix / WinNT / Others:_
Compress Drive (Circle): Yes No
Version of Exchange:
Edb file size (include .stm file
for 2000 and 2003):
Any additional information you
feel will help us recover your data including any attempts
made by you or other parties to
recover lost data:
Call to verify the appropriate ERC lab
to receive your drive/media and:
Wrap the drive in an anti-static bag or plastic material
2. Use bubble
wrap or peanuts to securely pack the hard drive.
3. Pack in a
box twice the size of the box
4. Write your
RMA # on the outside of the box.
5. Write the
weight on the box and make sure your return address is also on the box
LIMITED WARRANTY: E.R.C. warrants only to use its best efforts to identify
the problem and provide
an estimate, correct
the problem, and retrieve or minimize damage to data.
LIMITATION OF LIABILITY: In no event will E.R.C. be liable
for any further damages, including loss
of data, lost
profits, incidental or consequential, or indirect from damages arising from
acknowledges all risks and costs for parts and software if required.
LIABILITY FOR CERTAIN CLAIMS: E.R.C. in any event, shall not be liable for any damages
have no liability
for any claim from customer or third party, directly or indirectly that equipment
data was damaged
or rendered unusable.
UNCONTROLLABLE CIRCUMSTANCES: Either party's performance of any part of
this agreement shall
be excused if
the performance of recovery or estimate is hindered, delayed, or made impossible
(a) Acts or omissions
or other party, (b) Flood, hurricane, fire, earthquake, strike, war, or riot,
(c) Unavailability of parts or software.
OWNERSHIP OR RIGHT TO HAVE EQUIPMENT INDEMNIFICATION: Customer warrants
to E.R.C. that its owner right to be in possession of all equipment
and data furnished to
E.R.C. and will defend at its expense, such claims against E.R.C. Any drives or data left unclaimed or unpaid after 30
days will become
the property of E.R.C.
Exchange Recovery Clinic and its officers
and employees agree to absolute Non - Disclosure of any and all information
or data files supplied with, stored on, or recovered from client equipment.
Evaluation Fees are non-refundable.
IN WITNESS WHEREOF,
THE PARTIES HAVE SIGNED AND DATED THIS AGREEMENT ON:
CUSTOMER: Date ,